User Roles
User roles define what each person can see and do within Samurai. Roles control access to specific areas of the program and determine which actions a user can perform, such as viewing, adding, editing, or deleting records.
| Role | Description |
|---|---|
| Administrator | Has full access to all areas of Samurai, including system configuration, user management, and data settings. Administrators can view, create, edit, and delete any record. |
| Planner | Responsible for scheduling and preparing maintenance work. Planners can create and manage work orders, tasks, and schedules. |
| Supervisor | Oversees daily maintenance activities. Supervisors can review, approve, and assign work orders, and monitor progress. |
| Technician | Completes assigned work orders and records maintenance activities using the Desktop or Mobile app. Typically has limited access to configuration or administrative functions. |
Each role aligns with common responsibilities in maintenance teams and can be customised to fit your organisation’s needs.